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Customer Success Associate

  • Vast Contract
  • 1 jaar ervaring

Over deze job

We aren’t looking for an ergonomics or sales expert, but rather for someone to help tell our story to folks who are interested in incorporating our kinds of products into their lives. We specialize in things like sit-stand desks, active sitting solutions, and other awesome tools to help people work and feel better. Someone who is interested in wellness, either professionally or personally, would be a great fit for this role.

This role requires you to jump in and feel comfortable working with people via email and phone. Customer service is at the heart of our business. Active listening, problem solving, and the ability to work independently are critical skills for everyone in the company, but especially for the customer service team. Our days are varied but always busy; flexibility and focus are essential.

Wat zal je doen?

  • Providing quality service to customers via phone, email and online chat.
  • Willingness to master detailed product information and be able to present to clients in an understandable and relevant manner.
  • Ability to stay centered and organized in an ever-changing sales environment.
  • Answer email inquiries - thorough and thoughtful responses that are well written and grammatically correct.
  • Process orders & quotes - ensure accuracy, provide clients with pertinent information.
  • Troubleshoot technical issues with clients and pass along to warranty team.
  • Walk clients through product assembly, how to use. Recruit warranty team or manufacturer for additional assistance as necessary.
  • Keep records of client interactions using multiple applications and databases.
  • Use problem solving skills and resources to fulfill special requests or requirements.
  • Handle complaints and provide appropriate solutions and alternatives.
  • Share your ideas and unique talents with our team!

Wie je bent

  • Bilingual: Dutch/English
  • Exceptional verbal and written communication skills.
  • Able to work in fast-paced, self-directed environment.
  • Attention to detail a must.
  • Prominent organization and presentation skills.
  • Excellent time management skills.
  • Decision-making, problem resolution, and creative thinking skills.
  • Able to multitask activities with shifting priorities.
  • Bachelor’s Degree preferred
  • 1-3 years Customer Service experience

Wat we bieden

  • Hours: Monday through Friday, 8h30 - 17h00, 38 hours per week.
  • Department: Customer Success
  • Reports to: Customer Success Coordinator
  • Compensation: This position is salaried at €2000/month with room for growth.
  • Company benefits: Fully provides a generous package of employee benefits. Currently, this includes health care, Pension saving plan and Food cheques.
  • Company perks: Twice weekly company side dishes and desserts during lunch, 22 vacation days, 40 hours/year for volunteering at an organization of your choice, dog-friendly office, kitchen stocked with snacks, and the best and brightest coworkers around.


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