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Country Service Operations Manager

  • Fixed Contract
  • Webdeveloper/ICT

About this job

To be the local business partner responsible for Digital, while working as a seamless part of the global Ingka Group Digital organization. Ensure IKEA Digital products and platforms are delivered with excellence to meet the needs of customers and co-workers in order to enhance the whole IKEA shopping experience.

To secure effective Information Technology (IT) that supports IKEA business processes by maintaining, developing and supporting reliable, robust and efficient Digital products and platforms. Country Group Digital contributes to the growth of IKEA and improves the customer´s life at home. Country Digital also works together with all functions to ensure co-workers have the Digital tools and capabilities they need to do their best work.

Ensure Digital deployments are done with excellence and in coordination with Central Group Digital (Central) and all other country functions.

What will you do?

As a Country Service Operations Manager you will manage Country Technology function (Technical Support) within Country Digital and secure that Digital and IT services are provided in an efficient and effective way across the country. You also will secure organisational deliverables according to established IKEA priorities by developing business through people. In addition you will be responsible for people development across all levels, including development of leadership capabilities.

You will:

  • be responsible for all deliveries of technical support and services to all supported business units within a country following common ways of working
  • create a climate of teamwork, collaboration and togetherness within technical support and across functions, both within the country and with Central Group Digital
  • secure alignment with Central Group Digital regarding ways of working and global priorities
  • secure efficiency within the function through simple and cost-efficient ways of working
  • identify and action improvements opportunities in ways of working, share across countries when relevant
  • follow up country-, team- and individual performance through KPIs and monitoring following the standards defined by Central Group Digital
  • responsible for large local procurements from local vendors and for regularly maintaining contact with local representatives for key global vendors, will work with IMS to ensure procurement processes are followed and ensure local needs are taken into account also by global vendors
  • identify and develop the many talents within the organisation to secure succession planning and the future of IKEA, including leadership development of team leaders
  • be responsible for identifying technology related business needs and ensuring availability of resources and their competence to meet requirements
  • contribute functional expertise to the country organisation with budget input, follow-ups and in developing strategy and action plans
  • facilitate an effective dialogue between business organisations and the Country Digital team to ensure business needs are addressed in the right channel


In this role you will report to the Country Digital Manager, located in Zaventem.

Who you are

You are energised by reaching common goals and targets with a strong passion for people development. You get inspired by exceeding customer expectations, the IKEA values and you have an interest in technology in retail and distribution.

To be successful in this role you possess strong experience of working with planning resources according to business needs and a strong ability to manage and lead a team remotely and onsite. You are experienced in working with projects, deployments and changes, and hold the ability to communicate confidently and clearly towards different stakeholders. You are self-reliant and motivated with a proven ability to work as part of a team as well as independently, with a general fluency in English, oral and written.

You have knowledge in following areas:

  • thorough knowledge of how to plan and coordinate operationally)in an efficient and cost-conscious way
  • extensive knowledge of how to work and lead in change processes at organisational, team, and individual level
  • knowledge and understanding of a broad range of IT Support issues and ITIL processes
  • general knowledge of project management, co-ordination tools & techniques and the different needs people have in a change process
  • good knowledge of the IKEA Concept, the IKEA Brand Identity and the IKEA culture & Values

In addition to this, you have excellent communication skills that can help to build relationships and networks with people across the organisation and external contacts. You have the ability to prioritise and take decisions as well as follow up and communicate progress. You are able to focus on the big picture – what is best for IKEA as a whole, you have an eye for detail and you are able to identify which are significant and which are not.

What we offer

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen­sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Interested?

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