Customer Support Officer

  • Vast Contract
  • 1 jaar ervaring

Wat zal je doen?

  • Customer Support - responsible for customer support and answering any questions that the PieSync community may have via social media, email or phone.
  • Managing a customer advocacy program, identifying and cultivating user advocates; write, produce and track customer testimonials.
  • Engage in consultative selling by being a trusted advisor for PieSync customers
    Respond quickly and accurately to customers' incoming inquiries related to price,  availability, product specification, etc.
  • Promote new products, marketing activities, events etc. to the PieSync customer base
  • Ensure effective internal communication between inside and outside business development team and across the company
  • Meet or exceed monthly company/department targets

Wie je bent

  • Excellent oral and written communication skills in English and Dutch
  • Customer first-attitude
  • Sales experience in a related or similar field
  • Strong organisational skills
  • Proactive and outgoing
  • Proficient with computer and software applications
  • Clear understanding of web standards and usability methods
  • Ability to build strong business relationships with both customers and colleagues
  • Ability to work in a fast-paced, international environment
  • Team player, enthusiastic, positive personality, results driven
  • Self-starter who possesses the ability to prioritize tasks and multitask
  • Highly motivated

Wat we bieden

  • Working on an exciting product with a top team
  • Fast-moving, fun and challenging startup environment
  • All the tools you need (laptop, big monitor, ping-pong table, darts)
  • Flexible office hours
  • Working in the city centre of Ghent
  • Competitive salary


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